Although academic research in intelligent automation (e.g., artificial intelligence, robotics) has increased, we still lack a comprehensive understanding of the impacts of the utilization of these technologies in human resource management (HRM) at an organizational (firms) and individual (employees) level. Therefore, this article aims to systematize the academic inputs on intelligent automation so far and clarify its main contributions to and challenges for HRM.
- With the rapid development and widespread deployment of Artificial Intelligence (AI) and other breakthrough technologies, the relationship between businesses, employees, and consumers is fundamentally shifting.
- More trained and educated individuals are required in the era of human-robot symbiosis and collaboration to capitalize on possibilities and mitigate risks.
Innovative technologies are transforming the global human resource management (HRM) environment (Ancarani et al., 2019). With the rapid development and widespread use of artificial intelligence (AI) and other breakthrough technologies, the way businesses, employees, and customers interact is changing fundamentally, and administrative parts of HRM activities and tasks are becoming increasingly automated (Lariviere et al., 2017; Marler & Parry, 2016). Although the growth of HRM technology may be traced back to the industrial revolution, technical improvements have only impacted physical or mental services. However, recent advancements are progressively presenting alternatives to human resources in activities that formerly required human contact and communication (Luo et al., 2019), altering organizational structures and labor’s nature (Colbert et al., 2016).